PRIVACY POLICY

Riven Voren Moth LLC (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information of visitors and customers who use our website.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or interact with our website, browse our collections, or purchase artistic accessories and sculptural jewelry.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information when you visit our website or interact with our services.

Personal Information You Provide

When placing an order, contacting customer support, or submitting information through our website, you may provide:

• Full name.
• Billing and shipping addresses.
• Email address.
• Telephone number, if provided.
• Order details and purchase history.
• Information included in customer service communications.
• Other information you voluntarily provide.

Transaction Information

When you make a purchase, we may collect information related to your transaction, including purchased products, order amounts, payment status, transaction records, and order history.

Payment card details and other sensitive payment information are generally processed by third-party payment service providers. We do not intentionally store complete payment card numbers or security codes on our website servers.

Automatically Collected Information

When you access our website, certain technical information may be collected automatically, including:

• IP address.
• Browser type and version.
• Device type and operating system.
• Website pages visited.
• Date and time of access.
• Referring website addresses.
• General website interaction and usage information.

2. How We Use Your Information

We use collected information for legitimate business and operational purposes, including:

• Processing and fulfilling customer orders.
• Managing payments, transactions, and order records.
• Arranging shipping and providing order-related updates.
• Responding to customer inquiries and support requests.
• Managing returns, exchanges, and refunds.
• Maintaining and improving website functionality.
• Understanding website traffic and customer interactions.
• Detecting, preventing, and investigating fraudulent or unauthorized activities.
• Maintaining business, accounting, and legal records.
• Complying with applicable legal obligations.

We only use personal information for purposes that are reasonably related to the services and business activities described in this Privacy Policy or as otherwise permitted by applicable law.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality and improve the browsing experience.

These technologies may include:

Essential Cookies

These cookies are necessary for core website operations, such as maintaining shopping cart contents, supporting checkout functionality, remembering basic preferences, and protecting website security.

Functional Cookies

These cookies help remember certain user preferences and improve website usability.

Analytics Cookies

Where enabled, analytics cookies may help us understand website traffic, visitor behavior, and how customers interact with different pages.

Marketing Cookies

Where applicable, marketing cookies may be used to measure advertising performance or support relevant promotional activities.

You can manage cookie preferences through the cookie consent options presented on our website. You may also adjust cookie settings through your browser. Disabling certain cookies may affect some website features.

Where required by applicable law, non-essential cookies and similar tracking technologies will only be activated after you provide the appropriate consent.

4. How We Share Personal Information

We do not sell personal information in exchange for monetary payment.

We may disclose personal information to trusted third-party service providers when reasonably necessary to operate our business and provide services, including:

Payment Service Providers

We work with payment processors to facilitate secure payment transactions, verify payment information, and manage refunds.

Shipping and Fulfillment Providers

We may share relevant customer information, such as names, shipping addresses, and order details, with shipping carriers and fulfillment providers to deliver purchased products.

Website Hosting and Technical Service Providers

These providers may process certain technical information to maintain website infrastructure, security, and functionality.

Analytics and Website Performance Providers

Where enabled and permitted by applicable law, we may share limited technical or usage information with analytics providers to evaluate website performance and improve our services.

Legal and Regulatory Authorities

We may disclose personal information when required by law, legal process, court order, or a valid governmental request, or when reasonably necessary to protect our rights, customers, and business operations.

Third-party service providers are expected to handle personal information in accordance with their contractual obligations and applicable privacy requirements.

5. Payment Security

Payments made through our website may be processed by third-party payment service providers.

These providers use their own security systems and payment processing procedures to handle payment transactions. Payment information is subject to the applicable privacy policies and security practices of the relevant payment provider.

We do not intentionally collect or store complete payment card security codes on our website servers.

Customers should review the privacy and security information provided by their selected payment service provider for additional details.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, accounting, dispute resolution, fraud prevention, and compliance with applicable legal obligations.

Order-related and transaction records may generally be retained for up to seven (7) years after the completion of an order, where necessary for accounting, tax, legal, and business recordkeeping purposes.

Other information may be retained for shorter or longer periods depending on its purpose, legal requirements, and applicable retention obligations.

When personal information is no longer reasonably necessary, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

7. Your Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

• Right to Know: Request information about the categories and specific pieces of personal information we collect.
• Right to Access: Request access to personal information we maintain about you.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Delete: Request deletion of personal information, subject to applicable legal exceptions.
• Right to Data Portability: Request a copy of certain personal information in a portable format.
• Right to Opt Out: Opt out of certain forms of personal information processing, including targeted advertising, sale, or sharing where applicable under state law.
• Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discrimination or retaliation.

To submit a privacy-related request, please contact us at:

Email: hello@rivenvorenmoth.space

We may need to verify your identity before processing certain requests. We will review and respond to requests within the timeframes required by applicable law.

If applicable law provides an appeal process for denied privacy requests, you may request a review by contacting us through the same email address.

8. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA).

Subject to applicable legal requirements and exceptions, these rights may include:

• The right to know what categories of personal information we collect, use, disclose, sell, or share.
• The right to request access to specific personal information.
• The right to request deletion of personal information.
• The right to request correction of inaccurate personal information.
• The right to opt out of the sale or sharing of personal information.
• The right to limit certain uses and disclosures of sensitive personal information, where applicable.
• The right to receive equal service and pricing when exercising applicable privacy rights.

Do Not Sell or Share My Personal Information

We do not sell personal information for monetary consideration.

If our website uses advertising or analytics technologies that constitute the sharing of personal information for cross-context behavioral advertising under California law, you may exercise your applicable opt-out rights by contacting us at:

hello@rivenvorenmoth.space

Where required by law, we will also recognize applicable browser-based opt-out preference signals, including Global Privacy Control (GPC).

9. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include secure website connections, access restrictions, service provider safeguards, and appropriate data handling procedures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. While we take reasonable steps to protect information, we cannot guarantee absolute security.

10. Third-Party Websites

Our website may contain links to third-party websites, payment services, or other external platforms.

These websites operate independently and may have their own privacy policies and data collection practices.

We are not responsible for the privacy practices, content, or security procedures of third-party websites. We encourage you to review their privacy policies before providing personal information.

11. Children’s Privacy

Our website and services are intended for a general audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without legally required parental consent.

If we become aware that personal information has been collected from a child under 13 in a manner that violates applicable law, we will take reasonable steps to delete that information.

Parents or legal guardians who believe that a child has provided personal information to us may contact us using the information below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.

When changes are made, we will revise the Effective Date displayed at the beginning of this policy.

We encourage visitors and customers to review this page periodically to remain informed about how we handle personal information.