REFUND POLICY

At Riven Voren Moth, we value our customers and strive to provide a satisfactory shopping experience. We understand that sometimes a product may not meet your expectations, and we are committed to offering a clear and reasonable return, exchange, and refund process.

This Refund and Return Policy applies to purchases made through our online store, which offers artistic accessories and sculptural jewelry.

Please review the following terms carefully before submitting a return or exchange request.

1. Return Eligibility and Return Period

Customers may request a return within 30 days of receiving their order.

To qualify for a return, the following conditions generally apply:

• The return request must be submitted within 30 days of delivery.
• Products must be unused and in their original condition.
• Items should be returned with their original packaging, accessories, and any included components.
• Products must not show signs of damage caused by improper handling, misuse, or unauthorized modification.
• Customers must contact our support team and receive return instructions before sending items back.
• Proof of purchase or a valid order number must be provided.

Due to the nature of personal accessories and jewelry, products that have been worn, altered, damaged through improper use, or rendered unsuitable for resale may not qualify for a return, except where required by applicable law.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

• Items that have been used or worn beyond what is reasonably necessary to inspect them.
• Products damaged due to misuse, improper handling, or unauthorized modification.
• Items returned without prior authorization.
• Products that are incomplete or missing essential components due to customer handling.

These restrictions do not affect any mandatory consumer rights or remedies available under applicable law, including rights relating to defective, damaged, or incorrectly supplied products.

3. How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Customer Support

Email us at hello@rivenvorenmoth.space within 30 days of receiving your order.

Please include:

• Your full name.
• Order number.
• Product name or description.
• Reason for the return.
• Photographs of the product, if the item is damaged or defective.

Step 2: Receive Return Authorization

Our customer support team will review your request and provide return instructions if the request meets the applicable eligibility requirements.

Please do not send products back before receiving return authorization and confirmation of the appropriate return address.

Step 3: Prepare and Ship Your Return

Pack the product securely, preferably using its original packaging, and include the relevant order information.

Send the authorized return to the address provided below.

Step 4: Return Inspection

After receiving the returned product, we will inspect its condition and verify whether it meets the return requirements.

We will notify you of the return review outcome by email.

4. Return Address

All approved returns must be sent to the following address unless our customer support team provides different written instructions:

Return Address:

Riven Voren Moth LLC
3160 E POWELL PL
CHANDLER, AZ 85249-3428
United States

Please contact us before shipping any returned products to confirm the return authorization and shipping arrangements.

Customers are responsible for ensuring that returned items are properly packaged and sent to the authorized return destination.

5. Refund Policy and Processing Time

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

For approved returns:

• Refunds will be issued to the original payment method used for the purchase.
• Approved refunds are generally processed within 3–5 business days after the returned product has been received and approved.
• The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
• Original shipping charges, if applicable, may be non-refundable for returns due to personal preference or other non-quality-related reasons, subject to applicable law.

If your refund has not appeared after the applicable processing period, we recommend checking with your payment provider or contacting our customer support team.

6. Return Shipping Costs

Return shipping costs are determined by the reason for the return.

Quality-Related Returns

If a product is confirmed to be defective, damaged upon arrival, or incorrectly supplied due to an error on our part, Riven Voren Moth LLC will cover the reasonable return shipping costs.

Customers should contact us before arranging shipment so that we can provide appropriate instructions.

Non-Quality-Related Returns

For returns due to personal preference, a change of mind, or other reasons not related to product quality, the customer is generally responsible for the return shipping costs.

Any applicable exceptions required by law will be honored.

7. Exchange Policy

We accept eligible exchange requests within 30 days of delivery, subject to product condition and availability.

To qualify for an exchange:

• The exchange request must be submitted within 30 days of receiving the order.
• The original product must be unused and in its original condition.
• Original packaging and included accessories should be returned where applicable.
• The requested replacement item must be available.
• The exchange must be approved by our customer support team before the original product is shipped back.

Exchange Process

1. Email hello@rivenvorenmoth.space with your order number and the product you wish to exchange.
2. Explain the reason for the exchange and identify the preferred replacement item.
3. Wait for our customer support team to review your request and provide return instructions.
4. Send the original product to the authorized return address.
5. Once the returned product has been received and inspected, we will arrange the exchange if approved and the replacement item is available.

Exchange Processing Time

After receiving and approving the returned product, we generally require 3–5 business days to process the exchange request.

The delivery time for the replacement product will depend on the applicable shipping arrangements and destination.

If the requested replacement item is unavailable, our customer support team will contact you to discuss an alternative solution, which may include a refund where appropriate.

8. Damaged, Defective, or Incorrect Products

We encourage customers to inspect their orders after delivery.

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible.

To help us review the issue, please provide:

• Your order number.
• A description of the problem.
• Clear photographs showing the affected product and packaging, where applicable.

After reviewing your request, we will provide an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances and applicable legal requirements.

For confirmed quality-related issues, we will cover the reasonable return shipping costs.

9. Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

Cancellation requests can generally be accommodated only before the order has been processed for shipment.

Once an order has been dispatched, it may no longer be eligible for cancellation. In such cases, customers may submit a return request in accordance with this policy after receiving the product.

If an order is successfully canceled after payment has been collected, the refund will be issued to the original payment method.