CARRIAGE TERMS

At Riven Voren Moth, we are committed to providing a reliable and straightforward shipping experience for every customer. This Shipping Policy explains our order processing procedures, shipping destinations, estimated delivery times, and shipment tracking arrangements.

Our online store offers artistic accessories and sculptural jewelry, including distinctive jewelry designs, contemporary accessories, statement pieces, and other design-focused products.

This policy applies to all orders placed through our website and shipped within the United States.

1. Shipping Destinations

Riven Voren Moth LLC currently ships orders exclusively to addresses within the United States.

Please note:

• We only accept shipping addresses located within the United States.
• The checkout page is configured to support U.S. shipping destinations only.
• International shipping addresses are not accepted.
• Customers must provide a complete and accurate U.S. shipping address when placing an order.
• Orders submitted with addresses outside the United States cannot be processed for shipment.

We reserve the right to cancel orders that do not meet our shipping destination requirements. If payment has already been collected for an order that cannot be fulfilled, the applicable amount will be refunded to the original payment method.

2. Order Processing Time

All orders are subject to an initial verification and processing period before shipment.

Estimated Processing Time: 1–3 Business Days

Order processing generally includes:

• Reviewing and confirming order details.
• Verifying payment information.
• Preparing purchased products for shipment.
• Packaging items appropriately for transportation.
• Arranging shipment with the designated carrier.

Orders are generally processed Monday through Friday, excluding U.S. public holidays.

Please note that processing times may occasionally be extended during holidays, periods of high order volume, or circumstances requiring additional order verification.

The processing period is separate from the estimated shipping and delivery period.

3. Shipping and Delivery Time

Once an order has been processed and dispatched, the estimated domestic delivery time is:

Estimated Delivery Time: 3–7 Business Days

Delivery times may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our reasonable control.

The estimated delivery period begins after the order has been processed and handed over to the shipping carrier.

Customers should allow for the combined processing and delivery periods when estimating the arrival of their orders.

4. Shipping Carriers

To support reliable domestic deliveries, we may work with established shipping and delivery companies in the United States, including:

• United States Postal Service (USPS): Domestic parcel transportation and residential delivery services.
• United Parcel Service (UPS): Domestic package transportation and shipment tracking services.
• FedEx: Domestic shipping, parcel handling, and delivery services.

The carrier assigned to an order may depend on the shipping destination, package characteristics, service availability, and fulfillment arrangements.

The available carrier and applicable shipping details will be determined during order fulfillment.

5. Shipping Fees

Applicable shipping charges, if any, will be displayed during checkout before payment is completed.

Customers are responsible for reviewing the shipping information and the final order total before submitting payment.

Any applicable shipping fees will be included in the order total presented at checkout.

6. Shipment Tracking

Where tracking services are available, customers will receive shipment tracking information after their orders have been dispatched.

Tracking information may be provided through an order confirmation update or a separate shipping notification email.

Customers can use the provided tracking number on the relevant carrier’s official website to check shipment progress.

Please allow some time for tracking information to become available after the carrier receives and scans the package.

7. Shipping Address Accuracy

Customers are responsible for ensuring that their shipping information is complete and accurate when placing an order.

Please carefully review the following details before completing checkout:

• Recipient’s full name.
• Street address and apartment or unit number, where applicable.
• City and state.
• ZIP code.
• Contact information, where requested.

If you discover an error in your shipping address, please contact us as soon as possible at hello@rivenvorenmoth.space.

We will make reasonable efforts to update the information if the order has not yet been dispatched. However, address changes cannot be guaranteed once a shipment has entered the carrier’s delivery network.

8. Delayed or Missing Shipments

Although we make reasonable efforts to ensure orders are dispatched and delivered within the estimated timeframes, unexpected delays may occasionally occur.

Potential causes include:

• Severe weather conditions.
• Carrier service disruptions.
• Public holidays and peak shipping periods.
• Incorrect or incomplete delivery information.
• Transportation or logistical interruptions.
• Other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number and tracking information, if available.

We will review the available shipment details and assist you with the next appropriate steps.

9. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

When submitting your request, please include:

• Your order number.
• A description of the issue.
• Clear photographs of the affected product and packaging, where applicable.

Our customer support team will review your request and provide appropriate assistance in accordance with our Refund Policy and applicable consumer protection laws.